Delivery and returns

Delivery

• UK delivery: 2-3 working days. FREE delivery on orders over £35 otherwise £5.99 shipping charge per order.

• European delivery: 3-6 working days. £18.95 per order. (Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Monaco, Netherlands, Poland, Portugal, Spain, Sweden).

• Rest of the world: 7-10 working days. £39.99 per order unless specifically priced otherwise.

Returns

We hope you are completely happy with your order. However, if you are not then don’t worry, returning your order is quick and easy. If you wish to return your item(s), simply fill in the returns form you will receive with your order and send it back to us with the item(s).

Please affix the return address label on the returns form to the outside of your parcel. We recommend sending returns via a tracked and insured method.

You have 30 calendar days to return an item from the date you received it to receive a full refund.

Faulty Items

We take great pride in providing the highest quality products.  However, if your item arrives damaged or faulty and not up to the standard you expect from Living Nature then please contact us at contact@living-nature.co.uk to arrange a collection/paid return and/or replacement or full refund.

Please remember to send us images of the item in question so that we can resolve the issue as quickly as possible for you.

You have 30 calendar days to return an item from the date you received it to receive a full refund.

Refunds

To receive a refund your item(s) must be sent back to us within 30 days and in the original condition and ideally in the original packaging.

Please allow 10 working days for us to process your refund. When your return and refund is complete, you will receive a confirmation email.